1. Information We Collect

When you book travel services through Journey 2 Bharat, we may collect the following information:

• Personal Identification Information: Name, email address, phone number, date of birth, and passport details
• Payment Information: Credit/debit card details, billing address, and transaction history
• Travel Preferences: Destination choices, accommodation preferences, dietary requirements, and special requests
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Records: Email correspondence, chat messages, and call recordings for quality assurance

2. How We Use Your Information

Your information helps us deliver exceptional travel experiences. We use your data for:

• Booking & Reservations: Processing flight, hotel, tour, and transport bookings
• Customer Support: Assisting with inquiries, modifications, and travel assistance
• Personalization: Tailoring travel recommendations based on your preferences
• Communication: Sending booking confirmations, updates, and travel alerts
• Security: Preventing fraud, verifying identity, and ensuring safe transactions
• Improvement: Enhancing our website, services, and user experience

3. Information Sharing & Disclosure

We value your privacy and share your information only when necessary:

• Service Providers: Airlines, hotels, transport operators, and tour organizers to fulfill your bookings
• Legal Compliance: When required by law, court order, or government regulations
• Protection of Rights: To enforce our terms, protect our rights, privacy, safety, or property
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

• SSL Encryption: All data transmitted is encrypted using Secure Socket Layer technology
• Secure Servers: Your information is stored on protected servers with restricted access
• Regular Audits: We regularly review our security practices and update protocols
• Limited Access: Only authorized personnel with legitimate business needs can access your data

5. Your Rights & Choices

You have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications anytime
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at privacy@journey2bharat.com

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure transactions
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your language and region settings
• Marketing Cookies: Deliver relevant travel offers and advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your travel bookings and provide services
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Improve our services and user experience

After this period, your information will be securely deleted or anonymized.

8. International Data Transfer

Your information may be transferred to and processed in countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our services are intended for adult travelers. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us immediately.

10. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revision date. We encourage you to review this policy regularly.

Last Updated: March 23, 2026